Sales Associate (Full-Time)

    Friendly. Approachable. Empathetic. Engaging.

    As a Sales Associate, you ensure that everyone who enters The Cross has a “Feel Good, Happy Place” experience.

    You are there to open the doors and warmly welcome our guests, making them feel taken care of, inspired and excited about the products and services we have to offer. You engage clients in genuine conversations, get to know what they’re looking for and confidently guide them toward products they’ll love.

    At the heart of this role is sales. You build relationships, share your product knowledge, make thoughtful recommendations and look for opportunities to create a complete experience for each client. Our goal is for every customer to leave feeling happy with their purchase and excited to come back.

    We believe treating our customers like friends and family is vital to our success.

    To maintain this, we need the right people to live our core values each and every day, in each and every interaction. From welcoming a client to facilitating a sale, answering the phone or helping mop up a mess, we all work together to keep the sales floor running smoothly, beautifully and profitably.

    It’s all about increasing customer satisfaction, building loyalty, driving sales and continually exceeding our clients’ expectations.

    ALL IN A DAY’S WORK

    • Sell! Engage with clients, understand what they’re looking for and confidently recommend products that suit their needs, style and budget.

    • Build genuine relationships and take the time to really get to know your clientele. We want clients to remember you and want to shop with you again.

    • Maintain strong knowledge of our products, inventory, new arrivals, promotions and events so you can confidently guide clients and close sales.

    • Look for opportunities to build the sale by suggesting complementary products and creating thoughtful, complete recommendations.

    • Be a strong ambassador for The Cross by recommending products that reflect our signature look and aesthetic.

    • Maintain a visually enticing shop that is neat, clean, organized and ready to sell.

    • Think creatively. We’re always looking for great ideas and ways to make the customer experience and the shop even better.

    • Find and complete tasks that help keep the shop looking and running its best, especially during quieter moments on the sales floor.

    • Collaborate with the team to complete store opening and closing tasks.

    • Be an excellent role model and live the core values of The Cross in every interaction with clients and your team.

    • Pay attention to the details. It’s all in the details (and we have some beautiful ones!).

    • Answer the phone and assist clients, direct calls or take messages for co-workers who aren’t available.

    • Stay organized and manage your time well. There’s always lots to do!

    • Be creative and calm when problem solving and things get tricky.

    • Communicate! Excellent, continual communication is key for both our staff and our clients.

    TO SEE IF YOU’RE THE RIGHT FIT

    First, check out our online store and have a browse. We love browsers!

    Then pop into the shop and apply in person to Mark Torhjelm with a current resume and cover letter. We look forward to meeting you and hearing about why you’d like to join our team.

    MAKE SURE TO MENTION...

    If you have previous retail sales experience, love working with people, have a natural ability to build relationships or have worked in a customer-focused, design-driven environment, we’d love to hear about it.

    Job Type: Full-time