Online Sales & Client Care Associate

E-Commerce, Client Experience & The Cross Happy Place

The Cross is looking for a warm, organized, and sales-minded Online Sales & Client Care Associate to join our team.

This role is all about creating a beautiful customer experience, both online and in-store. You’ll help clients with product questions, online orders, shipping, returns, and general support across email, phone, chat, social media, and our website. You’ll also help convert customer inquiries into sales by offering thoughtful product recommendations and ensuring every client feels cared for.

We’re looking for someone who loves beautiful products, enjoys helping people, and feels comfortable in a busy retail environment where the details matter.

What You’ll Do

  • Respond to customer inquiries by email, phone, chat, social media, and online channels

  • Help clients with product questions, order updates, shipping, returns, and exchanges

  • Support online order processing, including picking, packing, and coordinating fulfillment

  • Assist customers with placing online orders and finding the right products

  • Look for opportunities to turn inquiries into sales

  • Keep customer communication warm, helpful, and on-brand

  • Work with Shopify, ShipStation, Gorgias, Asana, and other systems

  • Share customer feedback, product requests, and common questions with the team

  • Support the sales floor, cash desk, and in-store customer experience when needed

  • Help keep the online and in-store experience feeling seamless, thoughtful, and special
    actively selling through customer conversations

  • identifying opportunities to convert inquiries into purchases

  • supporting online revenue growth through fast, warm, product-driven communication

  • Create a seamless connection between online service and in-store selling

What We’re Looking For

  • Experience in retail, customer service, e-commerce, hospitality, or sales support

  • Excellent written and verbal communication skills

  • A warm, friendly, and professional approach with customers

  • Strong attention to detail

  • Good organization and the ability to multitask

  • A calm, solution-focused attitude when things get busy

  • Comfort learning and using online systems

  • A genuine interest in home decor, gifts, interiors, and beautiful products

  • A team-first attitude and willingness to jump in where needed

Bonus points if you have experience with Shopify, ShipStation, Gorgias, Asana, or retail POS systems.

You’ll Love This Role If You…

  • Love helping customers find the perfect thing

  • Are warm, thoughtful, and detail-oriented

  • Enjoy both sales and service

  • Like working with beautiful products

  • Can stay organized in a fast-paced environment

  • Believe small details make a big difference

  • Want to be part of a creative, stylish, and welcoming retail brand

About The Cross

The Cross is a Vancouver-based lifestyle shop offering a curated mix of home decor, furniture, gifts, baby, jewellery, and special pieces for everyday living.

Our goal is to create a Feel Good, Happy Place experience for every client, whether they visit us in-store, shop online, or connect with us from afar.

How to Apply

Please send your resume and a short note telling us why you’d be a great fit for The Cross to sales@thecrossliving.com

We’d love to hear what kind of customer experience makes you feel excited, inspired, and taken care of.